Ria Health Scales Financial Operations Without Scaling Costs
"For a company of our size, [Hiline] allows us the flexibility to access different levels of employees based on our needs, which creates an efficient and accurate accounting process. It provides a cost effective way for Ria to tap into specific subject matter expertise, whether it be tax or state business regulations, auditing or general accounting. I'm paying for what I'm using instead of having to pay for a full-time employee who may not be fully utilized."
Susan Harrington
Chief Financial Officer
Finances before
Limited Resources
One person managing complex financial needs
Scattered Expertise
No unified financial management approach
Inflexible Staffing
Limited access to specialized skills
Inconsistent Processes
No standardized monthly close procedure
Finances with Hiline
Optimized Resources
Access to multi-level expertise without full-time salaries
Consolidated Knowledge
Unified team handling all financial functions
Flexible Staffing
Specialized skills available exactly when needed
Documented Processes
Reliable standardized monthly close procedures
Time to leave manual and time-consuming AP behind
Everything moves fast these days. That includes your buiness operations. Outdated, slow AP processes can hinder growth and damage relationships. Let's transform your AP into a strategic asset.
Finances Before
Limited Resources
One person managing complex financial needs
Scattered Expertise
No unified financial management approach
Inflexible Staffing
Limited access to specialized skills
Inconsistent Processes
No standardized monthly close procedure
Finances With Hiline
Optimized Resources
Access to multi-level expertise without full-time salaries
Ria Health is a telemedicine company helping people with alcohol use disorder through their comprehensive virtual care platform. Founded in 2017, Ria Health combines medical-assisted treatment with innovative technology – including a Bluetooth breathalyzer for tracking alcohol consumption – and personalized coaching to help patients reduce their drinking. Their clinically proven approach helps members achieve a 50% reduction in alcohol intake within the first 90 days of treatment, with sustained results over 6-12+ months.
The Challenge
As a growing healthcare technology company, Ria Health faced the challenge of maintaining sophisticated financial operations without the resources to support a full finance department. With approximately 75 full-time employees and 25 contract workers, they needed financial expertise that could scale with their growth while remaining cost-effective.
The company required various levels of financial support – from day-to-day bookkeeping to high-level financial strategy – but couldn't justify hiring multiple full-time specialists. They needed a solution that would provide reliable financial processes without overextending their budget.
Ria Health gained access to a staff accountant for general ledger entries and accounts payable, a lead accountant for financial statement preparation and oversight, and director-level expertise for strategic guidance, all without hiring multiple full-time employees.
2. Standardized Close Process:
Hiline established a formalized monthly close procedure with clear timelines and responsibilities, ensuring consistent and reliable financial reporting.
3. Documentation and Training:
Comprehensive documentation of procedures and cross-training of team members ensured continuity of service regardless of individual staff changes.
4. Regulatory Guidance:
Hiline provides updates on new legislation and reporting requirements that impact Ria Health's financial operations.
5. Audit Support:
The Hiline team works autonomously to provide documentation for external audits while collaborating closely with Ria Health leadership on any questions or issues.
The Results
Partnering with Hiline transformed Ria Health's financial operations by providing:
Reliable Financial Infrastructure – Consistent monthly close process with clear timelines
Cost-Effective Expertise – Access to multiple levels of financial expertise without the expense of full-time hires
Time Savings – Automated processes reduce errors and save valuable time
Seamless External Reporting – Support for investor reporting and external audits
Responsive Service – A team that takes ownership and responsibility for Ria Health's financial success
Scalable Solution – Financial infrastructure that can grow with the company without requiring significant additional investment
How Hiline Can Support Your Healthcare Business
If you're a healthcare company that needs comprehensive financial support without the overhead of a full finance department, Hiline offers the perfect solution. Our experienced team provides all the expertise of an in-house finance function at a fraction of the cost, with services tailored to your specific needs.
To get rid of the stigma around alcohol addiction by treating it like any other medical condition and making effective treatments to help members build a positive relationship with alcohol.
